Refund Policy

Last Updated: 22th September 2020

Thank you for your Participation on our Lottery at the Site,  which is operated by Gamercruel Limited Company.

Before participating in our lotteries, please read carefully the Terms and Conditions of use of the site. Owing to the fact that ticket purchases are queued by the suystem in batches, and issued imediatelyr after purchase, we can no longer allow refunds on tickets for the next available draws. The only potential refunds or order alterations we can allow would be in the event of a span, for which the entry is not yet active (products were not sent to Checkout) or We need to initiate an Chargeback due to failure to reach the minimum number of tickets sold
If you are not satisfied with the service for any reason you can contact us through the communication methods displayed on the site, and we will answer to any questions you may have.

Please note that, after purchase you will not longer be eligible and won’t be able to receive a refund.

However, we offer a chargeback only if the number of tickets sold has not reached the minimum required as is displayed on our Terms and Conditions and Rules.

Chargeback requirements

The following criteria must be met to qualify for a refund:

1. Customer’s account must be verified and active.

2. The Ticket(s) purchased has not been used in a draw;

If the conditions listed above are not met, we reserve the right not to issue a refund.
It’s important to keep in mind that there is often a difference between a refund what you claim and a chargeback that we need to made .
A chargeback will be made by us if :
– the minimum number of tickets to participate for the draws it is not exhausted until the countdown timer reaches zero;
– the minimum number of tickets, have not been sold after the first extended period of 30 days ;

Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

Contact us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so

Also, if you are registered user in our site, feel free to contact us by Chat.